STT Training

STT Risk Management as a matter of policy provides all security agents with training to Fetac Level 6 at minimum in Conflict Management. The following are key objectives of the training each agent receives:

• Develop a greater awareness of their personal style in dealing with conflict
• Understand how their personal style impacts on the management of conflict
• Develop an analytical framework for understanding and managing conflict in the workplace

The course content concentrates on practical, real world, aggression diffusion techniques. The training is interactive which allows for the immediate transfer of learning and techniques into the workplace. Scenarios are explored taken from different STT Risk Management workplaces looking at the aspects involved that caused, sustained or increased the levels of aggression. Agents are given an understanding of conflict and how they can reduce levels of aggression through their words, body language and positioning as well as many tricks of the trade used by security and law enforcement specialists throughout the world. Best practice is outlined when dealing with a single or multiple aggressors as well as recognizing real or hollow threats. Importantly the course is modeled on the training needs of each group. At the outset of each course agents provide examples of the issues they face, and questions or queries they would like to cover. Answering these concerns becomes a central part of every course. This ensures maximum learner participation and relevance of the training to the workplace. 

Training of STT Risk Management security agents encompasses the following topics:

• Customer Care and Reception Skills
  • Telephone skills
  • Visitor management
  • Dealing with the public
  • Staff access policies
• Communications:
  • Verbal, face to face and telephone skills
  • Non Verbal Communication Skills
  • Recording and Reporting Methods
  • Report Writing
• Principles of Loss Prevention:
  • Causes of Loss
  • Primary Services and Products
  • Officers Role
• Documentation and Equipment:
  • Duty Equipment
  • On-Site Documentation
  • Assignment Instructions
• Practical Duties and Procedures:
  • Patrolling Objectives
  • Patrolling Techniques
  • Control Room Procedures
• Law and the Security Officer:
  • Overview of Law for Security
  • The Legal System
  • Distinction between Criminal and Civil Law
  • Procedures for presentation of cases and giving evidence in Court
• Fire Precautions and Procedures:
  • Principles and Effects of Fire
  • Fire Spread
  • Principles of Extinguishing
• Emergency Procedures:
  • Identify an Emergency
  • General Response to Emergency
  • Fire and Evacuation Guidelines
• Health & Safety:
  • Relevant Legislation
  • Safety Statement
  • Preserving the Scene of an Incident
  • Administering First Aid
• Assignment Training and Familiarisation:
  • Introduction
  • Locate and Identify Emergency Equipment
  • Use of Security Systems Equipment
  • Verbal Communications
  • Reporting structures
• Conflict Management Certification:
  • Certified to Fetac level 6
• Other client specific requirements e.g:
  • Practical Gate/Entry Procedures
  • Patrolling Procedures
  • Proof of Service Systems

STT Risk Management security agents, staff and management are kept abreast of changes and best practice in the provision of security services through ongoing mandatory in-house continuing education, seminars and training programmes. Other tools such as reports, journals, staff newsletters, lectures and international conferences are used to keep staff up-to-date and informed.

To speak with one of our team, please contact us on 01 403 2001 or email us at info@stt.ie.